Customer Loyalty

The 'Customer Service' training module on Wednesday 4th June, from 14:00 – 18:00 at the National College of Ireland, IFSC costs only €40. Book online today. More...

‘Customer Loyalty will always be a major key to success and survival and Customer Loyalty is directly proportional to Excellent Customer Service’ This module will help you to gain an understanding of what it takes to gain customers, deliver excellent customer service and manage this business to the point of growth. You will acquire knowledge of the customer care process such as acquiring customers, preparing for customers, and retaining customers. CONTENT: Why is the Customer King? Building customer loyalty Bad news travels fast The Customer service experience Who are your customers? Finding out what customers want- implementing listening systems Effective Listening Skills Promoting a customer first approach Exceeding customer expectations How have your customers evolved? RATER model Customer Processes; Identifying and Clarifying customer needs Managing customer perceptions Creating and leaving the right perception Handling Customer Complaints Handling Customer Dissatisfaction; Dealing with difficult customers Establishing a complaint handling process What is Internal Customer Care? Internal vs External customers; Benefits of Internal Customer Care Brief Background on the trainer; All of Optimums trainers are committed to providing a tailored flexible approach with "real life" business knowledge and practical business examples. The training approach involves workshop formats that encourage participant interaction and learning. This, in turn, results in an increase in key business indicators such as productivity, motivation, enhanced strategic direction, customer satisfaction, sustainable growth and ultimately profit. Our trainers are not only experienced trainers but also bring extensive professional expertise in a broad range of business disciplines and industries. Our trainers are professional, dynamic, enthusiastic with a flexible and committed approach to ensuring participants get what they need to succeed in their professional arena.

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