Fáilte Ireland Workshops
For tourism businesses in Dublin City, Fáilte Ireland are running a series of workshops for start-up and established SMEs.
These workshops are running throughout the month of October and topics include:
- Email Marketing
- Finance
- Operations
- Sales Skills
- Mobile Web workshops
Email Marketing
Fáilte Ireland’s “Email Marketing” course aims to equip attendees with an understanding of the importance and benefits of email as a marketing tool for Dublin SMEs within the tourism trade. The course will outline how to convert subscribers to customers and the tools that are available to automate, manage and measure performance and results.
Email Marketing Workshop Details
- Start Date: Wednesday 5th October
- From: 9.30 – 16.30
- 1 day
- Venue: Clarion Hotel, IFSC, Dublin 1
- No fee, fully subsidised by Fáilte Ireland for tourism businesses
For more information and to book a place on this course, please follow the link http://www.failteireland.ie/Business-Supports/Web-Check/Events/event-details.aspx?id=55.
Understanding Finance and Managing Costs
Fáilte Ireland’s “Understanding Finance and Managing Costs” course aims to introduce the language of finance and provide an understanding of the key elements of successful financial management and cost control. This course will demonstrate how to interpret financial reports and information, which will support operational decisions and improve performance of the tourism enterprise.
Understanding Finance and Managing Costs Workshop Details
- Start Date: Wednesday 5th October, Thursday 6th October
- From: 9.15 – 16.45
- 1 day
- Venue: Jury’s Inn Parnell Square, Dublin 1
- €225
For more information and to book a place on this course, please visit http://www.futuretourismleaders.ie/node/30.
Operations Training Techniques
The Operations Training Techniques course is targeted at experienced operational staffs in the Dublin tourism industry that excel in their everyday tasks and have a good understanding of the operational skills and standards of the job. The course focuses on one-to-one training to develop the participant’s skills as a trainer. Participants will receive a FETAC Certificate on successful completion of the course and work based assignments.
Operations Training Techniques Workshop Details
- Start Date: Tuesday 11th October - Thursday 13th October
- From: 9.30 – 17.00
- 1 day
- Venue: City Centre (TBC)
- €250
For more information and to book a place on this course, please visit http://www.failteireland.ie/hr#Operations_training_techniques.
Telephone Sales Skills Development
Telephone Sales Skills Development is a one-day workshop intended to create awareness of service and sales development techniques and opportunities that can be used for telephone sales. The workshop outlines the need for professionalism in today’s competitive market. The course is aimed at Dublin tourism enterprises that interact with customers, including the reception desk, call centres and reservations.
Telephone Sales Skills Development Workshop Details
- Start Date: Tuesday 18th October
- From: 9.30 – 17.00
- 1 day
- Venue: Hilton Hotel, Kilmainham, Dublin 8
- €75
For more information and to book a place on this workshop, please visit http://www.failteireland.ie/SalesandMarketing.
Mobile Web
The Mobile Web workshop provides tips and techniques for developing effective strategies in promoting tourism products and services in the mobile arena. The workshop will also explore innovative ways to link existing online and offline platforms via mobile devices.
Mobile Web Workshop Details
- Start Date: Wednesday 19th October
- From: 9.30 – 16.30
- 1 day
- Venue: Jury’s Inn Parnell Square, Dublin 1
- No fee, fully subsidised by Fáilte Ireland for tourism businesses
For more information and to book a place on this workshop, please follow the link http://www.failteireland.ie/Business-Supports/Web-Check/Events/event-details.aspx?id=55.
Marketing and Customer Communication
The marketing and customer communication course provides attendees with an understanding of the fundamental concepts of marketing and the key elements of getting the correct message to your target customer groups. Attendees will explore advertising, sales promotion, public relations, personal selling and direct marketing, in order to utilise the appropriate channel for achieving business objectives.
Marketing and Customer Communication Workshop Details
- Start Date: Monday 24th October
- From: 9.15 – 16.45
- 1 day
- Venue: Fáilte Ireland, Amiens Street, Dublin 1
- €225
For more information and to book your place on this course, please visit http://www.futuretourismleaders.ie/node/30.
For more information on any of the courses or to book your place, please contact management.development@failteireland.ie.