Improve Morale and Productivity Through Training
Training can help improve morale and productivity. The DCEB training modules on Tuesday afternoons only cost 40 each and there is a Special Offer. The intensive workshops give you the know how to battle in business.
Training Workshops/ Modules For the Time and Cash Conscious!
If you can spare four hours and a handful of euro these workshops enable you to create your own business course thats easy on your time and pocket. You can choose to book one module, all of them or pick n mix.
Venue: National College of Ireland
Time: 14:00 18:00
Cost: 40 each
Special Offer: Book 3 modules and get 1 extra module free.
Customer Care
Building customer loyalty, effective listening skills, promoting a customer first approach, managing customer perception and how to retain your customers
February 17 (1 afternoon)
Tax for Beginners
Reporting requirements; Self- Assessment System; Capital Allowances/ chargeable gains; PRSI
System; Income Tax return; Personal Allowances and Rate Bands; Tax and PRSI Liability; Calculating VAT and preparing VAT returns
February 24 (1 afternoon)
Sales & Selling
Sales techniques and approaches; Personal selling style; Setting targets and developing a sales plan; Getting the appointment; Asking the right questions! Overcoming objections; Making the most of the sales encounter; Closing effectively
March 3 (1 afternoon)
Time Management
Understand concepts of structuring tasks; Importance v urgent; Relevance to goals; Procrastinating; Delegation and managing expectations
March 10 (1 afternoon)
Employment Law
Requirements/obligations regarding Recruitment and Equality, The Employment Contract, Grievance; Procedure and Termination of Employment
March 24 (1 afternoon)
Negotiation Skills
Preparation and Developing your negotiation plan; Methods to evaluate your opposition; Effective language and presentation strategies; Negotiation timing and progression.
April 7 (1 afternoon)
Leadership and Delegation in a Small Business
Managing a small business team for success; What sort of leader are you? Styles of leadership; Motivating yourself and others; How to delegate successfully and manage conflict
April 21 (1 afternoon)
Marketing on a Shoestring
Issues relating to small business promotion; understand the different
forms of promotion; Action plan
May 12 (1 afternoon)
Credit Control
The Credit Management model will Examine: The purpose of credit control;
Credit assessment and new accounts Good Policies and procedures; Collecting tough debts; The Law and debt collection
May 26 (1 afternoon)