Did you know that under EU law online shoppers enjoy the same rights as on the high street and in some cases an even greater degree of protection?
A new online tool, the eYouGuide, offering practical advice on the rights of the digital consumer, was launched by the European Commission this week.
The internet can take a lot of hassle from shopping and often provides consumers with greater choice and value, yet 39% of Europeans have major doubts about the safety of internet transactions.
The Guide is available at: http://ec.europa.eu/information_society/eyouguide/index_en.htm