Plato Dublin Seminars

Places Available on  One Day  Programme and Plato Advanced 12 Month Programme

Increasing sales is always at the forefront of business, however, generating more sales does not always mean increasing your client base. 
Delivering excellent customer service to existing clients is a proven way to increase turnover without having to prospect for new clients.  Plato Dublin is running a seminar on May 20th to show you how to do just that!

Enhancing Existing Customer Satisfaction to Increase Sales
Date:      Thursday May 20th, 2010.
Time:    8.00 am to 1.00pm (Registration 7.30am)
Venue:    Red Cow Hotel, Naas Road
Cost:      €60.00 per participant. Refreshments are served on arrival and at break-time.
Trainer: Sarah Dalligan, Hi-Sales

Course Outline
The most difficult task for those running a business is how to identify, keep and secure new customers. ‘’Enhancing Existing Customer Satisfaction to Increase Sales’’ was designed to help Plato companies succeed in today’s competitive market.
This training program will cover the key elements of Customer Satisfaction:
• Importance of customer care
• Customer relationship building
• Key account management
• Complaint handling
• After sales care
• Methods of communicating with customers
• Action plans
To reserve your place for this seminar on May 20th, please e-mail dublin@plato.ie
Plato Advanced 12 Month Programme
Plato Dublin still has a couple of places left on its Advanced Programme for companies who have completed a core 20 month programme. Consisting of thirteen interactive meetings on Leadership and Operational Excellence, the cost of this programme is € 1,250.
The programme includes:
• Monthly Interactive meetings focusing on leadership and operational excellence.
• Step by step exercises that will transform how you run your company
• High profile guest speakers from the business community
• Group dynamics in problem solving for participating businesses
• Complete confidentiality

It will be managed by Damien O’Brien, a managing partner of a successful SME business consultancy and training practice. Prior to setting up his own practice, Damien worked with a large multinational company, holding multiple senior roles. He is a trained facilitator with strong communications skills and has particular expertise in the area of business leadership and operational excellence.
Please contact dublin@plato.ie for more details on the Advance Programme.

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